BELLEVILLE, ON – The Belleville Police Service is proud to announce the successful implementation of Next Generation 9-1-1 (NG9-1-1), marking a major step forward in modernizing our emergency response system and enhancing public safety across the community.

NG9-1-1 is a nationwide upgrade that improves how 9-1-1 calls are received and managed. While residents will continue to dial 9-1-1 the same way in an emergency, the new system introduces several important enhancements, including:

• Faster and more accurate location information
• Stronger reliability and cybersecurity protections
• An automated text back feature
• Improved backup capabilities in case of system failures

The Ontario government has provided over $1.3 million since 2022 to support Belleville Police Service’s transition to NG9-1-1.

In an evolving world where demand for service is increasing, public expectations of transparency are high, and technology continues to advance, Belleville Police Service remains committed to modernization. Upgrades like NG9-1-1 ensure we are prepared to meet today’s challenges while positioning our Service for the future.

These improvements will not change how residents dial 9-1-1. In an emergency, please continue to call 9-1-1 as usual.

For more information on Next Generation 9-1-1, please visit the Canadian Radio-Television and Telecommunications Commission (CRTC) website.

Quotes

“Upgrading Ontario’s public safety communications will be a game changer. Next Generation 9-1-1 gives first responders real-time, life-saving information which means a faster, more effective emergency response. Under the leadership of Premier Ford, our government will always have the backs of those who protect our province. That’s why we are proud to provide funding to the Belleville Police Service for this new technology which will mean more calls will be answered, more lives will be saved and people across the city can count on emergency services when it matters most.” – Michael S. Kerzner, Solicitor General of Ontario

“With our community continuing to grow and service demands increasing, Next Generation 9-1-1 represents a transformative step for public safety in Belleville. This technology will provide our officers and dispatchers with real-time, actionable information, allowing them to make faster decisions and respond more effectively to emergencies. Beyond speed, it enhances situational awareness, improves coordination across agencies, and strengthens the trust our residents place in emergency services. With these capabilities, we can ensure that help is not only faster but smarter, keeping both our community and our first responders safer than ever before.” – Murray Rodd, Chief of Belleville Police Service